Huddle Learn Terms and Conditions

Version 1 – 26 March 2026

1. ABOUT THESE TERMS

These Terms and Conditions (“Terms”) govern your access to and use of the Huddle Learn online and offline platforms (together, the “Platform”).

The Platform is operated by Huddle Education (Pty) Ltd (Reg. No. 2022/841427/07), acting on behalf of Huddle Education NPC (Reg. No. 2025/468085/08) where applicable (“Huddle”, “we”, “us”, “our”).

By using the Platform, you agree to these Terms. If you do not agree, you must not use the Platform.

Your use of the Platform is also subject to our Privacy Policy.

If you use the Platform on behalf of a school or organisation, you confirm that you are authorised to do so.

If a school has a separate agreement with Huddle, that agreement will apply in addition to these Terms and will take priority where there is a conflict.

2. THE PLATFORM

Huddle Learn is an educational platform that provides:

Digital lessons and learning content
Tools for teachers
Learner access through teacher-issued codes
Offline applications and downloadable content

Access to the Platform:

May require approval
May be limited (for example, trial access)
May be changed, restricted, or removed at any time

These Terms apply to both the online and offline components of the Platform.

We may update, change, or remove features of the Platform at any time.

3. USERS OF THE PLATFORM

The Platform may be used by:

Teachers (main account holders)
Learners (through teacher-issued access)
School staff (such as principals or administrators)
Other approved users

Different users may have different access levels and features.

4. SCHOOL USE

Schools and educational institutions wishing to use Huddle Learn must complete a separate onboarding process and enter into an Institutional Agreement.

Schools cannot sign up directly through the Platform. To express interest, schools must complete the school enquiry form on the website.

The Institutional Agreement will govern the school’s relationship with Huddle, including:

Institutional billing and payment terms
Multi-user account management
Data processing responsibilities under the Protection of Personal Information Act (“POPIA”)
Contract duration and renewal

Individual teachers and learners accessing the Platform through a school arrangement remain subject to these Terms. Schools are responsible for ensuring that their staff and learners comply with these Terms.

5. ACCOUNTS AND RESPONSIBILITY

Users who create accounts (such as teachers) enter into these Terms directly with Huddle.

Learners do not enter into a direct contract with Huddle and use the Platform under the supervision of a teacher and/or (“Caregiver”).

If a learner is under 18, a Caregiver or teacher is responsible for their use of the Platform.

6. ACCOUNTS

6.1 Who Can Register

You can register for an account on the Platform if you are:

(a) Employed by or formally affiliated with a registered educational institution in South Africa, or operating as a registered tutor or homeschool educator, OR

(b) A Caregiver registering to provide access to your own child or a child in your legal care

All account holders must:

Be at least 18 years of age
Provide accurate registration information and keep it updated
Keep account credentials confidential
Be responsible for all activity that happens through the account
Log out when using shared devices

6.2 Your Responsibilities

By creating an account, you acknowledge that:

(a) You will only issue class codes to learners who are either:

Under your direct educational supervision (if you are a teacher), OR
Your own child or a child in your legal care (if you are a Caregiver)

(b) You are responsible for ensuring appropriate consent is in place before issuing class codes (see Section 6.3)

(c) You have a legal duty to handle learner data in accordance with POPIA, the Children’s Act, and applicable education sector laws

(d) Huddle relies on your declarations when you generate class codes and may take enforcement action or report you to relevant authorities if you breach these obligations

6.3 Consent and Code Generation

This is a critical obligation. Please read carefully.

6.3.1 Before Issuing a Class Code

If you are issuing a code to a learner who is NOT your own child:

Before issuing the class code, you must:

(a) Inform the learner’s Caregiver that:

The learner will be using Huddle Learn as part of their learning
A learner profile will be created that tracks progress and enables personalised learning
The following personal information will be collected: first name, username, grade, and learning activity data
This information will be used to monitor progress, generate insights, and enable teacher oversight
The Caregiver has the right to access, correct, or delete their child’s information at any time
The Caregiver can withdraw consent at any time by contacting you or Huddle directly

(b) Provide the Caregiver with access to:

Huddle Learn’s Privacy Policy: https://www.huddlelearn.com/m/privacy
Huddle Learn’s Terms of Service: https://www.huddlelearn.com/m/terms
Contact information: info@huddle.education

The learner to create a learner profile
Huddle to collect and process the learner’s personal information as described
You to monitor the learner’s progress on the Platform

If you are issuing a code to your own child:

You must be the Caregiver of the child, and by issuing the code you are providing direct consent as described in Section 6.3.2 below.

6.3.2 When You Generate a Class Code

Each time you generate a class code, you will be required to complete a confirmation.

This confirmation is:

Mandatory: you cannot generate a class code without selecting an option
Timestamped: the date and time are recorded
Logged: it is stored against your account

You confirm that the learner’s Caregiver has been informed about Huddle Learn (as described in Section 6.3.1), has given their consent, and you have documentary evidence of this consent (see Section 6.3.3).

Or you confirm that you are the Caregiver of the learner, you consent to Huddle collecting and processing your child’s information as described in the Privacy Policy and these Terms, and you have read and understood both documents.

This confirmation is a legal declaration. False declarations may result in:

Account termination
Civil liability
Regulatory investigation

6.3.3 Keeping Records

You are not required to keep additional records. Your account registration and code generation log serve as the consent record. You must keep written or electronic records of Caregiver consent for each learner.

These records must include:

Caregiver’s name and relationship to the learner
Date consent was obtained
Confirmation that the Caregiver was informed about Huddle’s data practices
Method of consent (e.g., signed form, email, documented verbal consent)

Acceptable forms of evidence include:

Signed consent forms distributed and returned via the school
Email confirmation from the Caregiver’s known email address
Documented verbal consent with contemporaneous notes
School-wide consent obtained at enrolment (if it specifically covers third-party educational technology and data sharing)

You must provide these records to Huddle within 5 business days if requested. Failure to produce evidence may result in immediate account suspension.

6.3.4 Withdrawing Consent

If a Caregiver wishes to withdraw consent:

They may contact us at info@huddle.education OR
You should immediately notify Huddle at info@huddle.education

We will remove the learner’s access within 48 working hours

You will not reissue a class code to that learner unless you obtain fresh Caregiver consent

6.4 How You May Use Learner Data

6.4.1 Permitted Use

You may access and use learner data visible on the Platform only for:

Monitoring individual learner progress and identifying learning gaps
Tailoring instruction and providing targeted support
Communicating progress to Caregivers or school administration (where appropriate)
Fulfilling your educational and professional duties
Monitoring your own child’s progress
Supporting their learning at home
Communicating with teachers or tutors about your child’s progress (where applicable)

6.4.2 Prohibited Use

All account holders may not:

Share learner data with third parties (except as permitted below)
Use learner data for commercial purposes, marketing, or profiling unrelated to education
Export learner data from the Platform for purposes unrelated to the learner’s education
Combine learner data from Huddle with data from other sources to create enhanced profiles without separate consent
Retain copies of learner data after your teaching relationship with the learner ends
Use learner data to contact learners outside of the school/teaching environment unless part of an established, Caregiver-approved communication protocol

Permitted sharing:

You may share learner data with the learner’s Caregiver or school administration where necessary and lawful
You may share your own child’s data with teachers, tutors, or educational professionals supporting your child’s learning

6.4.3 Keeping Data Secure

You must:

Keep your login credentials confidential and not share your account
Use strong, unique passwords and enable two-factor authentication where available
Log out of the Platform when using shared devices
Report any suspected unauthorised access to your account immediately
Ensure that any device you use to access the Platform complies with reasonable security standards

You are responsible for all activity conducted through your account, including any class codes generated or learner data accessed

6.5 Prohibited Conduct

You agree not to:

Issue class codes to learners who are not either under your direct educational supervision OR your own child/child in your legal care
Create fake, test, or duplicate learner profiles
Misrepresent your relationship to a learner or your authority to issue codes
Impersonate another user or misrepresent your affiliation with an educational institution
Attempt to access learner accounts directly or circumvent Platform security measures
Use the Platform in any manner that violates POPIA, the Children’s Act, the Electronic Communications and Transactions Act, or any other applicable law
Interfere with or disrupt the Platform’s operation or other users’ experience
Upload or distribute any harmful, offensive, or unlawful content

6.6 Closing or Suspending Your Account

6.6.1 If You Close Your Account

You may close your account at any time by contacting support@huddle.education

When you close your account:

All class codes you issued will be deactivated
Learners linked to those codes will revert to anonymous browsing access
You will lose access to all learner progress data
Huddle may retain records as required by law

6.6.2 If We Suspend or Close Your Account

We may suspend or terminate your account immediately, without notice, if:

You breach any provision of these Terms (particularly Sections 6.3 or 6.4)
We receive credible evidence that you have not obtained Caregiver consent as required
You engage in prohibited conduct under Section 6.5
We are required to do so by law, court order, or regulatory authority
We reasonably believe your account poses a risk to learner safety or data security

We will notify you of suspension or termination via your registered email address and provide an opportunity to respond, except where immediate action is necessary to protect learners or comply with legal obligations

6.6.3 What Happens After Termination

Termination does not affect:

Our right to retain records as required by law or for dispute resolution
Any liabilities that arose before termination
Sections of these Terms that are intended to continue (including Sections 6.4, 6.7, 10, 11, and 12)

6.7 Your Indemnity to Huddle

This is an important legal obligation. Please read carefully in particular.

You agree to indemnify, defend, and hold harmless Huddle, its directors, officers, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) howsoever arising from or related to:

(a) Your breach of the consent obligations in Section 6.3

(b) Any false or misleading declaration you make when generating class codes

(d) Your unauthorised use, disclosure, or mishandling of learner data

(e) Your violation of any law, regulation, or third-party right in connection with your use of the Platform

(f) Any claim brought by a Caregiver or learner arising from your failure to obtain proper consent or your misuse of data

(g) Any other breach of these Terms

This indemnity does not apply to the extent that claims arise from our own gross negligence, wilful misconduct, or breach of POPIA.

6.8 Audits and Investigations

We reserve the right to:

Request evidence of Caregiver consent for any or all learners in your classes at any time
Conduct audits of your account activity if we suspect a breach of these Terms
Investigate complaints from Caregivers, learners, schools, or regulatory authorities
Cooperate with law enforcement, the POPIA Information Regulator, or other authorities in investigations involving your account

You agree to cooperate fully with any such investigation and to provide requested information and records within the timeframes specified.

6.9 Legal Compliance Is Your Responsibility

While we provide tools and guidance to help you fulfill your consent obligations, you remain solely responsible for ensuring compliance with POPIA, school policies, and any other applicable laws in your jurisdiction.

We do not provide legal advice. If you are unsure about your obligations, you should seek independent legal counsel.

6.10 Changes to Teacher Obligations

We may update these teacher obligations from time to time as laws or our practices change.

We will notify you of material changes via email at least 30 days before they take effect.

If you do not agree to the updated obligations, you must close your account before the changes take effect. Continued use of the Platform after the effective date means you accept the changes.

7. LEARNER ACCESS

All learners must access the Platform using a teacher-issued code. Learners cannot sign up independently.

Huddle does not verify relationships between teachers and learners and relies on teachers and schools to manage this responsibly.

Learners (including those under 13) must be supervised appropriately.

By using the Platform:

Learner activity may be tracked
Teachers may view learner progress
Access may be limited or removed

Learners do not make payments on the Platform.

8. DATA AND PRIVACY

Huddle processes personal information in accordance with applicable law, including POPIA.

Teachers and/or schools are responsible for obtaining consent where required.

Huddle processes personal information to operate the Platform.

We may use anonymised and aggregated data to:

Improve the Platform
Understand learning trends
Support reporting and research

This data does not identify individual users.

More information is available in our Privacy Policy.

9. OFFLINE ACCESS AND CONTENT

The Platform may include offline-enabled applications and downloadable content.

All content remains the property of Huddle.

You may use content only for authorised educational purposes while you have access.

You may not:

Copy, share, or distribute content
Retain content after access ends
Use content outside the Platform
Attempt to bypass security measures

You must delete downloaded content when your access ends.

Unauthorised use may result in suspension of access and further action.

10. ACCEPTABLE USE

You must not:

Misuse the Platform
Impersonate another user
Attempt to access unauthorised areas
Share login credentials
Use the Platform for unauthorised commercial purposes

You must:

Use your own account
Keep your login details secure

You must report any misuse or suspicious activity.

We may suspend, restrict, or permanently block access where misuse is suspected.

11. COMMUNICATION

We may contact users via:

Email
WhatsApp or similar messaging platforms

This will only be done where appropriate consent has been obtained.

Service-related communications cannot be opted out of.

Marketing communications are optional.

12. PAYMENTS AND SUBSCRIPTIONS

Some parts of the Platform may be free (such as trial access).

Huddle may introduce paid features or subscriptions in future.

If this happens:

Users will be informed before being charged and would need to load payment information to continue with premium features
Subscriptions may renew automatically unless cancelled
Fees may change with notice
Refunds may not be provided for partial use, unless required by law

Additional payment terms will be provided when applicable.

13. TRIAL ACCESS AND TERMINATION

Access to the Platform may be temporary.

When access ends:

Your account may be limited or closed
You may lose access to content or data
You must stop using Platform content

14. EDUCATIONAL CONTENT DISCLAIMER

The Platform provides educational content, including content aligned to the South African CAPS curriculum.

While we aim to ensure that content is accurate and up to date, we do not guarantee or represent that it is free from errors or omissions.

The Platform is intended to support, not replace, professional teaching and judgement.

Teachers and users remain responsible for how content is used.

Huddle is not responsible for outcomes resulting from reliance on Platform content.

15. TECHNICAL AVAILABILITY

We do not guarantee that the Platform will always be available or uninterrupted.

Access may be affected by maintenance, technical issues, or factors outside our control.

16. THIRD-PARTY LINKS

The Platform may include links to third-party websites or services.

We do not control these and are not responsible for their content or practices.

17. LIMITATION OF LIABILITY

To the extent permitted by law, Huddle is not liable for indirect or consequential loss arising from use of the Platform.

18. USER RESPONSIBILITY AND LIABILITY

You agree to use the Platform responsibly.

If your actions cause harm, loss, or legal claims against Huddle or other users, you may be held responsible.

19. GOVERNING LAW

These Terms are governed by the laws of South Africa.

20. LANGUAGE

These Terms may be translated into other languages.

If there is any difference between a translation and the English version, the English version will apply.

21. CHANGES TO THESE TERMS

We may update these Terms from time to time.

We will notify users of material changes.

Continued use of the Platform means you accept the updated Terms.

22. CONTACT

For support questions about these Terms:

info@huddle.education

Physical Address:

101A PinePark
1 Logan Way
Pinelands
Cape Town
8000